Help & information

Help with your monitoring.

Get help with workspace setup, scan findings, scheduled checks and integrations. Start with the guidance below or contact our support team.

On this page

Talk to us

Contact ShareScan support

Email support@sharescan.io with a short description of what you need help with.

Help us find the right context

  • Your organization and site name, or the affected page URL.
  • What you expected to happen and what you saw instead.
  • The scan date or time and any error message shown.

Scans and findings

Open the affected page in your report and check the scan date and issue details. After updating the page, run another scan to check the result. Social platforms may still show a cached preview after the source metadata has changed.

Explore an example report

Schedules and alerts

In your workspace, open the site’s Scheduled scans page to check which schedules are enabled and when the next check is due. Review completed scans in the site overview.

Free follow-ups from a public report have their own setup. For email monitoring, complete the confirmation step. For Slack, follow the setup instructions after connecting.

Integrations

Open your site’s Integrations page after signing in to review the setup for Slack, CMS webhooks and GitHub Actions. The page includes configuration details and available test actions.

For AI assistants, follow the ShareScan MCP setup guide. The public scanner connection does not need a ShareScan account or API key.

For Slack installation issues, include the workspace name, channel name and any error text shown during installation when contacting support.

Account, billing and privacy

Review your current plan and usage in Plans & billing. Contact support if you need help accessing your workspace, have a billing question or want to request deletion of your data.

Open Plans & billing

Sign in to review your organization’s plan and usage.

Read the Privacy Policy

How ShareScan handles account, scan and integration data.

For the service’s scope and responsibilities, read the Terms & Conditions and Disclaimer.